Personal Support Workers assist with the tasks of daily living that range in services determined by the individual needs of each client or resident including individuals with physical and mental disabilities and seniors.  They contribute to the quality of life of individuals who live in facilities and at home by promoting their independence, dignity, social, emotional and physical well-being; including mobility, personal appearance, comfort and safety.


Role & Responsibilities

Personal Support Workers are the front line staff providing direct client-centered care that promote and maintain a safe and comfortable environment for clients and their families. Some responsibilities include, but are not limited to:

Following the care plan including observing and reporting any substantial findings and/or changes in client’s behavior to health care team

Working under the supervision of Registered Healthcare Professionals such as a Registered Nurse (RN) or a Registered Practical Nurse (RPN)

Assisting with ambulation, positioning and transferring using mechanical lifts such as a Hoyer lift

Assisting or providing total personal care such as toileting, bathing and perineal care

Assisting with eating, dressing and grooming

Assisting nursing staff by answering call bells (Hospitals and Long-Term care homes)

Performing sitter duty or patient watch for confused patients in clinical care settings

Computer or paper documentation of Activities of Daily Living (ADL’s) and other findings


Community home care agencies

Long-term care facilities

Retirement homes

Alzheimer’s programs

Hospice and Group homes


School assistants for special needs children

Adult Day Care programs

Private duty or Home care